SHIPPING/TRANSPORT & RETURNS
SHIPPING POLICY
We ship wool/fiber orders within 2 business days from the order via usps. You will receive a shipping confirmation once your items have been sent. If you have any questions/concerns, please reach out to us.
TRANSPORT POLICY
We will transport bunnies locally and within a small radius for a small fee. If you are not within our transport area and cannot pick up your bunny, we will work with a third-party transporter. We DO NOT work with all transporters, so please keep communicating with us prior to booking transport. Unless mutually agreed upon, your bunny must be picked up or transported by 10 weeks.
RETURN & EXCHANGE POLICY
If you are not satisfied with your purchase, please contact us! We would love to know why our product did not meet your standards so we can improve our product. We will accept returns and will process a refund but do require that the product is returned in the same condition it was sent. Unless mutually agreed upon prior to the product being returned, the customer is responsible for the cost of return shipping.